Contact Galaxy LED Shoes

We know you got questions, so we put together the most frequently asked questions and answers. If you do not see your question, contact us and we would be glad to assist you.

Galaxy Shoes
+1 305.814.9LED
Ryan@GalaxyShoes.com
www.GalaxyShoes.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

Where do you ship from?
We are located at 523 Sawgrass Corporate Parkway, Sunrise, Fl 33325. All orders are packed and shipped from our warehouse.
Which payment methods are accepted in the Online Galaxy LED Shoe Store?
We accept all major credit cards: AMEX, VISA, MASTERCARD, DISCOVER, PAYPAL
Which shipping companies do you use?
We ship via UPS, USPS, or FEDEX
How long will delivery take?
Once an order is placed, there is a 1-2 day(s) processing. Once processed, the package is shipped via UPS, USPS, or FEDEX
How secure is shopping in the Online Shop? Is my data protected?
All information data is protected and secured. We do not provide, share, release, information with other companies and websites. All credit card information is handled by AMEX, VISA, MASTERCARD, DISCOVER, AND PAYPAL. We do not store any credit card or debit card information.
How does the shoe handle water? Are they waterproof?
Galaxy LED Shoes are water resistant on the outside of the shoe, they are not waterproof. Our LED shoes can handle small amounts of water such as rain or snow. They should not be submerged or washed in a washing machine. The battery located inside the shoe, under the sole of the shoe, must stay dry in order to avoid issues occurring with the battery, causing the LED's not to work.
What is included with the purchase of Galaxy LED Shoes?
Galaxy LED Shoes provides your choice of LED shoes, and a dual USB charging connector that can easily charge 2 shoes at the same time.  Please note the Wall adapter is not included. We recommend to use any wall adaptor, or you can plug into any USB port such as on a computer, tv, or adaptor.
How does the shoe handle water? Are they waterproof?
Galaxy LED Shoes are water resistant on the outside of the shoe, they are not waterproof. Our LED shoes can handle small amounts of water such as rain or snow. They should not be submerged or washed in a washing machine. The battery located inside the shoe, under the sole of the shoe, must stay dry in order to avoid issues occurring with the battery, causing the LED's not to work.
How many color LED options does the shoes have?
Some shoes led's such as the kids, have 7 different LED modes. Others like the adults have 11 different LED modes.
Galaxy LED Shoes only offers FULL-SIZES. Should I order a size up or down?
It is recommended that you order up to the nearest whole size when in between sizes. For example, if you are a size 7 ½ than you should order a size 8. This is true for Men, Women, and Kids sizes.
How are the LED's powered?
Our LED lights are powered by a rechargeable battery that is easily charged using a USB connection cable that is included with your sneakers.
Do I receive an invoice for my order?
Yes all orders will receive an Invoice with your order details

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